Not resolved

Discovery Channel Remote Control Tarantula - I bought this for my grandson for Christmas online. He got to play with it twice with my supervision.

The second time, the wheel mechanism on the bottom broke and the toy never worked again. I contacted Discovery Channel Store and they said I had to send them the store receipt. Naturally, I did not have a store receipt since I bought the product online. I had my order number and bank information but they would not accept that.

Since it was a Santa present for under the tree, I had also hid and destroyed the packing material. I thought this was a reputable company that would stand by their product. No customer service here. I could not even get a store credit or replacement.

Also, I have tried several times to post reviews on their website but they will never post them.

Monetary Loss: $32.

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