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Discovery Channel Store

Discovery Channel Store

store.discovery.com
What is your customer experience with Discovery Channel Store?

Discovery Channel Store Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Discovery Channel Store has 1.7 star rating based on 18 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Content, Goid shows, Good shows.
    Cons: Hard to contact customer service, Customer service is none existent, Cust service.

  • Recent recommendations regarding this business are as follows: "Never order", "Bad customer service", "DO NOT TRUST THIS COMPANY!", "Beware of special offer they will still charge you monthly", "DO NOT TRUST THIS COMPANY! THEY ARE FRAUDS!".

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Media from reviews

Discovery Channel Store - Order status
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discovery channel criminals animals concern content shows indications animal abuse crime
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Verina Gac

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hillsboro, Missouri

Being charged for discovery channel but do not get discovery channel

You are charging my credit card but I do not have access to Discovery Channel I want to cancel and be refunded for the fraudulent charges

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Anonymous
map-marker Philadelphia, Pennsylvania

Concern of show content

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I love to watch true crime, but dislike watching indications of any kind of animal abuse. Can you please cut down those kind of shows. I know criminals abuse animals but dont want to see it on these shows

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Albany, New York

Return

Contains 2 confidential files for company representatives

The customer service has been horrible to say the least. The shark slippers too small despite me going with the low end of the size chart based upon my foot size.

Update your size chart.

I want to return them, should NOT HAVE TO PAY A RESTOCKING FEE and have received no guidance as to return them. Please respond with ANSWERS

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User's recommendation: Never order

Katelen Xxr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Leesburg, Florida

Never signed up for discovery channel until I saw it on my charge

I never signed for discovery channel I just saw it on my chase bill. I have been away for 3 months and how was this put on my charge card

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Anonymous
map-marker Mesquite, Nevada

Could not get ANY HELP. This service sucks!

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I am a customer of Discovery + cant access it, cant get any answers they want me to sign up again. I JUST WANT TO TALK TO A LIVE PERSON!

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User's recommendation: Bad customer service

Shelly P Rrg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Monroe, Michigan

Doubled charged for services

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I got a email offering to sign up for a year paid for year and Im still getting charged 4.99 a month. You need a customer service number we can call this situation has been going on for serval months but ever time you call your having technical difficulties

View full review
Loss:
$70
Pros:
  • Goid shows
  • Content
  • Good shows
Cons:
  • Cust service
  • Hard to contact customer service
  • Customer service is none existent

Preferred solution: Let the company propose a solution

User's recommendation: Beware of special offer they will still charge you monthly

Anonymous
map-marker Las Vegas, Nevada

Cancellation

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I cancelled my subscription in December, you refunded my money. I cancelled my subscription in January, you refunded my money.

I cancelled my subscription in February, you refunded my money. After cancelling three months in a row, I didn't think you would have the nerve to charge me again, but I was wrong! YOU did it again for March!

Please REFUND MY MONEY! I am through with you!

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User's recommendation: DO NOT TRUST THIS COMPANY! THEY ARE FRAUDS!

Lori H Shz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Franklin Park, Illinois

Payment

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When I called customer service. I received a message saying this number is no longer in service.

Which made me angry, because recently I had my debit card have unauthorized transactions.

With that I had to cancel my debit card. I was inquiring about another way to pay for Discovery +.

View full review
Loss:
$600

Preferred solution: Another solution to pay for Discovery +.

Jo Ann M Rug

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Falls Creek, Pennsylvania

Not working right

I tried calling but the numbers didn't work. It did alert them that I was trying to get help and they messaged me.

I answered them but they didn't reply except for the code I already sent them.

No one texted me back except to send me to a site that would charge me to fix it. I didn't do that, I don't think I should have to pay for help with their site!

I shut off my TV until this morning and I opened up Discovery and it was working!

View full review
Cons:
  • Customer service is none existent

Preferred solution: Let the company propose a solution

User's recommendation: That there so called tech is no help at all and I am still considering canceling Discovery +

Anonymous
map-marker Las Vegas, Nevada

Recurring charges

I canceled my subscription in December, you refunded my money In January. I cancelled my subscription in January, you refunded my money in February.

I canceled my subscription in February, and you still took my money!! I don't want to go through this *** AGAIN. CANCEL MY SUBSCRIPTION AND REFUND MY MONEY.

You certainly will never get a Good review from me. In fact, I am letting the BBB know of your shenanigans!

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User's recommendation: DO NOT TRUST THIS COMPANY!!

Kelli L Wke

I can't speak to someone about my issue. All online instructions and help is not working. I need a phone number to be able to speak to someone.

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I can not get my Discovery plus to work on my TV. I needed to change my credit card for payment, which I did, but now I can't get back in to watch any of the shows.

It keeps showing a message "this subscription is still active." And I can't find a phone number for Customer Service to allow me to speak to someone. Very frustrated and ready to cancel my subscription.

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Preferred solution: Deliver product or service ordered

User's recommendation: Good if they can get payment fixed

Tim Foster

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Huntingdon, Pennsylvania

New service

Talk to service tech about signing up new service need phone number and alive person not texting call me 814599****

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Cons:
  • Hard to contact customer service

Preferred solution: New service

User's recommendation: Get service

Maggie W Noc
map-marker Pittsburgh, Pennsylvania

Billing issue would not except my debit card information. No has contact me I'm still waiting on a response but I won't hold my breath

I left a message asking Discovery channel to please contact me regarding my debit card. For some reason it will not accept my debit card this is why I was trying to contact the company

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Preferred solution: Let the company propose a solution

User's recommendation: Have a 1-800 number that works

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Kelly W Cto

Missing order

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I placed an order in October, have tried contacting multiple times since then. Its now almost Christmas (9 days out and the reason for my order in the first place) and I cannot get a response from discovery.

I have called every number possible, spoken to discovery head quarters, sent discovery Facebook page a message, tried calling the wallflower group listed in their customer service section to no avail. I just want a refund at this point and honestly they need to shut their site down if they are not going to ship what people paid for or provide an effective way to communicate with someone.

View full review
Loss:
$140
Pros:
  • Offer items i want
Cons:
  • Take your money up front rather than when shipped
  • Do not ship items for months if at all
  • Customer service is none existent

Preferred solution: Deliver product or service ordered

User's recommendation: DON’T waste your time or money with them. They don’t care about you and won’t give your money back.

Anonymous
map-marker Brazil, Indiana

I need to speak with an actual person, HOW?

Just need to speak with a person because they say I have an account under my e mail and I never have!

View full review

User's recommendation: Need a phone number to call!

Lori H Cog
map-marker Lexington, Kentucky

Cancel

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I cancelled this discovery plus on line with a help representative 2months ago and they r still taking money out of my account. I'm not happy.if you sign up be prepared to pay after you cancel it. When I say cancel I mean stop taking payments out of my account

View full review
Loss:
$9

Preferred solution: Full refund

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