Discovery Channel Store
Discovery Channel Store Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Discovery Channel Store has a 1.5 star rating from 12 reviews and consumers are mostly dissatisfied; the rating distribution shows 92% unfavorable. Discovery Channel Store reviews note frequent access and delivery problems.
Key Takeaways for Future Customers
- Expect issues with customer service and delays when ordering products or accessing subscriptions.
- Monitor billing closely and keep proof for refund or cancellation requests.
- Consider potential auto-ship or recurring charges before signing up.
Negative Feedback / Risk Areas
- Repeated Discovery Channel Store customer complaints about nonexistent support and unreachable live agents.
- Frequent billing errors, double charges, and delayed or missing refunds.
- Problems with deliveries, returns, and unclear exchange and cancellation policies.
Positive Feedback
Customers praise the content and good shows available, and find the price level to be medium when service works correctly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Discovery Channel Store has a 1.5 star rating from 12 reviews and consumers are mostly dissatisfied; the rating distribution shows 92% unfavorable. Discovery Channel Store reviews note frequent access and delivery problems.
Key Takeaways for Future Customers
- Expect issues with customer service and delays when ordering products or accessing subscriptions.
- Monitor billing closely and keep proof for refund or cancellation requests.
- Consider potential auto-ship or recurring charges before signing up.
Negative Feedback / Risk Areas
- Repeated Discovery Channel Store customer complaints about nonexistent support and unreachable live agents.
- Frequent billing errors, double charges, and delayed or missing refunds.
- Problems with deliveries, returns, and unclear exchange and cancellation policies.
Positive Feedback
Customers praise the content and good shows available, and find the price level to be medium when service works correctly.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Being charged for discovery channel but do not get discovery channel
You are charging my credit card but I do not have access to Discovery Channel I want to cancel and be refunded for the fraudulent charges
Philadelphia, Pennsylvania
Concern of show content
- - I love true crime but want fewer shows with animal abuse content.
- - I don’t want to see animal abuse indicated in these shows.
I love to watch true crime, but dislike watching indications of any kind of animal abuse. Can you please cut down those kind of shows. I know criminals abuse animals but dont want to see it on these shows
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Albany, New York
Return
- - Poor customer service.
- - Slippers are too small even at the low end of the size chart; I want to return with no restocking fee or guidance.
The customer service has been horrible to say the least. The shark slippers too small despite me going with the low end of the size chart based upon my foot size.
Update your size chart.
I want to return them, should NOT HAVE TO PAY A RESTOCKING FEE and have received no guidance as to return them. Please respond with ANSWERS
User's recommendation: Never order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever signed up for discovery channel until I saw it on my charge
I never signed for discovery channel I just saw it on my chase bill. I have been away for 3 months and how was this put on my charge card
Mesquite, Nevada
Could not get ANY HELP. This service sucks!
I am a customer of Discovery + cant access it, cant get any answers they want me to sign up again. I JUST WANT TO TALK TO A LIVE PERSON!
User's recommendation: Bad customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDoubled charged for services
- - An email offered a yearly signup.
- - I'm still charged $4.99 monthly.
- - There is a need for a customer service number.
I got a email offering to sign up for a year paid for year and Im still getting charged 4.99 a month. You need a customer service number we can call this situation has been going on for serval months but ever time you call your having technical difficulties
- Goid shows
- Good shows
- Content
- Cust service
- Customer service is none existent
- Hard to contact customer service
Preferred solution: Let the company propose a solution
User's recommendation: Beware of special offer they will still charge you monthly
Las Vegas, Nevada
Cancellation
- - I cancelled my subscription in December, January, and February; you refunded each time.
- - You charged me again in March; please refund my money.
I cancelled my subscription in December, you refunded my money. I cancelled my subscription in January, you refunded my money.
I cancelled my subscription in February, you refunded my money. After cancelling three months in a row, I didn't think you would have the nerve to charge me again, but I was wrong! YOU did it again for March!
Please REFUND MY MONEY! I am through with you!
User's recommendation: DO NOT TRUST THIS COMPANY! THEY ARE FRAUDS!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Franklin Park, Illinois
Payment
- - I called support; the line is out of service.
- - I faced unauthorized debit activity and card cancellation; I asked for a Discovery+ payment option.
When I called customer service. I received a message saying this number is no longer in service.
Which made me angry, because recently I had my debit card have unauthorized transactions.
With that I had to cancel my debit card. I was inquiring about another way to pay for Discovery +.
Preferred solution: Another solution to pay for Discovery +.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't speak to someone about my issue. All online instructions and help is not working. I need a phone number to be able to speak to someone.
- - Can't access Discovery Plus on TV after updating payment.
- - Error shows active subscription.
- - Cannot find customer service number; may cancel.
I can not get my Discovery plus to work on my TV. I needed to change my credit card for payment, which I did, but now I can't get back in to watch any of the shows.
It keeps showing a message "this subscription is still active." And I can't find a phone number for Customer Service to allow me to speak to someone. Very frustrated and ready to cancel my subscription.
Preferred solution: Deliver product or service ordered
User's recommendation: Good if they can get payment fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Falls Creek, Pennsylvania
Not working right
- - Calling didn't work; they messaged for help.
- - No one texted back; only reply was the code I sent.
- - Discovery worked this morning after turning on TV.
I tried calling but the numbers didn't work. It did alert them that I was trying to get help and they messaged me.
I answered them but they didn't reply except for the code I already sent them.
No one texted me back except to send me to a site that would charge me to fix it. I didn't do that, I don't think I should have to pay for help with their site!
I shut off my TV until this morning and I opened up Discovery and it was working!
- Customer service is none existent
Preferred solution: Let the company propose a solution
User's recommendation: That there so called tech is no help at all and I am still considering canceling Discovery +
Las Vegas, Nevada
Recurring charges
- - I canceled subscription in December and was refunded in January.
- - I canceled in January and was refunded in February, but I was charged in February.
I canceled my subscription in December, you refunded my money In January. I cancelled my subscription in January, you refunded my money in February.
I canceled my subscription in February, and you still took my money!! I don't want to go through this *** AGAIN. CANCEL MY SUBSCRIPTION AND REFUND MY MONEY.
You certainly will never get a Good review from me. In fact, I am letting the BBB know of your shenanigans!
User's recommendation: DO NOT TRUST THIS COMPANY!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew service
Talk to service tech about signing up new service need phone number and alive person not texting call me 814599****
- Hard to contact customer service
Preferred solution: New service
User's recommendation: Get service
Billing issue would not except my debit card information. No has contact me I'm still waiting on a response but I won't hold my breath
I left a message asking Discovery channel to please contact me regarding my debit card. For some reason it will not accept my debit card this is why I was trying to contact the company
Preferred solution: Let the company propose a solution
User's recommendation: Have a 1-800 number that works
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Missing order
- - Order placed in October with no shipment or response.
- - Phone, Discovery HQ, Facebook, and Wallflower group attempts failed; refund requested.
I placed an order in October, have tried contacting multiple times since then. Its now almost Christmas (9 days out and the reason for my order in the first place) and I cannot get a response from discovery.
I have called every number possible, spoken to discovery head quarters, sent discovery Facebook page a message, tried calling the wallflower group listed in their customer service section to no avail. I just want a refund at this point and honestly they need to shut their site down if they are not going to ship what people paid for or provide an effective way to communicate with someone.
- Offer items i want
- Take your money up front rather than when shipped
- Do not ship items for months if at all
- Customer service is none existent
Preferred solution: Deliver product or service ordered
User's recommendation: DON’T waste your time or money with them. They don’t care about you and won’t give your money back.
Cancel
- - I canceled Discovery Plus online with a help representative 2 months ago, and they are still taking money; be prepared to pay after you cancel.
I cancelled this discovery plus on line with a help representative 2months ago and they r still taking money out of my account. I'm not happy.if you sign up be prepared to pay after you cancel it. When I say cancel I mean stop taking payments out of my account
Preferred solution: Full refund
Brazil, Indiana
I need to speak with an actual person, HOW?
Just need to speak with a person because they say I have an account under my e mail and I never have!
User's recommendation: Need a phone number to call!
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